Frequently Asked Questions

We pride ourselves in handling your orders quickly and efficiently. We offer free delivery on all orders. Place your order before 3pm Monday to Friday and we'll deliver it within 2-4 working days. We exclusively ship with our trusted courier partner DHL Express, using only their premium services. All orders are sent via a tracked method and require a signature at the point of delivery. Please consider this when selecting your delivery address/location.

Our carrier is DHL Express. Once your phone has been quality checked and packed by our team, you’ll receive a reference number so you can track the order online. Please visit DHL Tracking to see the progress of your delivery.

If you would like to change your delivery address please contact our Mobile Jungle team on 0333 344 4585 or support@mobilejungle.com

The item should arrive with you within within 2-5 working days of you placing the order. If you’re still having issues get in touch with our customer services team on

0333 344 4585 or support@mobilejungle.com

At the moment we don’t have the facility to place an order over the telephone. You can use a credit or debit card to make a secure purchase on our website. If you need assistance between 8:30am and 5:00pm, one of our team will be able to help you via the instant message function on our website, or alternatively over the phone on  0333 344 4585.

Yes. If you’ve not yet received your item, get in touch with our customer service team on  0333 344 4585 or support@mobilejungle.com and they will cancel your order for you. In the case that your order has already been dispatched you will need to await delivery of your phone and then return it to us. Once we have received your returned device we will refund the full value to you.

Please check your junk folder. If the email isn’t in there and you need details of the order, please contact our customer service team on  0333 344 4585 or support@mobilejungle.com and we will support you.

Should you require an invoice please contact our customer service team on  0333 344 4585 or

support@mobilejungle.com

and they’ll be able to assist you. We don’t provide a physical invoice as standard procedure (we think trees look better in the rainforest than in a paper mill).

You have 14 days from when your phone is delivered to you to tell us if want to return it. In the unlikely case that your item becomes faulty in its warranty period, you can also return your item for a like-for-like replacement. Please contact our customer services team on  0333 344 4585 or support@mobilejungle.com and for more information.

Please contact our customer services team on  0333 344 4585 or support@mobilejungle.com for more information. Please note that it is your responsibility to take the necessary measures to return your device safely and in good order to us, and we recommend sending your returned device tracked and insured. Mobile Jungle cannot be held liable for any returned device arriving damaged or failing to arrive with us.

We aim to process your refund or replacement within 24 hours of your returned device being received by us. Please allow up to five working days for any refund payments to clear into your account.

No, not if it’s faulty; we’ll cover the cost of the return postage for faulty items. If your item is not faulty, you will need to cost of return postage, and we always suggest that you use a tracked and insured service for this.

All of our payments are taken using a secure platform. You can pay using a credit or debit card, PayPal or Klarna. For more information on Klarna and to sign up, visit www.klarna.com/uk/smoooth/.

Klarna is a safe payment service provider that takes end-to-end responsibility for your payment, allowing you to spread the cost of your purchase across three equal instalments, or pay later.  For more information on the ways you can pay, click below.

Pay later in 3 interest-free instalments

Pay later in 30 days 

Occasionally your bank will decline a large payment. Please contact your bank to authorise the transaction before trying to make another purchase with us. If you are paying via Klarna, your payment may have been declined due to credit issues with Klarna directly. Please contact Klarna directly and they will advise you appropriately.

We offer a comprehensive 12 month warranty on all our devices. You can purchase an additional 12 months of warranty cover for £49.99 via our website at checkout.

The warranty covers hardware faults that aren’t caused by damage or misuse by the user. The warranty does not cover software, water damage, accidental damage or broken/smashed LCD. Accessories provided with a mobile phone or tablet purchase are also covered by the warranty. 

The warranty cover starts from the date that the item was received by you.

In the unlikely event that your phone develops a fault within our warranty period, get in touch with our customer services team on  0333 344 4585 or support@mobilejungle.com and they will be able to open a return case for you and arrange a replacement product.

Our Refurbished Devices:

Grading Criteria

All of our devices are subject to a rigorous 98-point quality control test at our state-of-the-art UK based facility, so you can purchase with 100% peace of mind that you’ll receive only the best quality products from us in the condition they are advertised. All of our devices are supplied as below without exception:

Fully functional 

Data wiped 

Unlocked and can be used internationally on any mobile network

Grade A: Pristine

These devices are as good as new. They have no visible marks on the screen or housing. They are in tip-top condition, ta-da!

Grade B: Excellent

These devices are in excellent condition. They may have scratches on the screen and/or housing which are only noticeable upon an extremely close inspection. They are a great value alternative to our Pristine devices.

Grade C: Good

These devices are in good condition. They will show signs of moderate use on the screen and have the odd bump and/or scuff on the housing. Rest assured, this will not affect the functionality of the device. A good device, a good price.

Occasionally we won’t have the exact brand and model of phone you want in stock with us at Mobile Jungle HQ. If we don’t have the phone that you want in our inventory, our website will let you know. Should this happen, if you provide us with your email address as prompted we’ll send you a reminder once it becomes available.

All of our mobile phones come with a USB charging cable and SIM pin.

Yes. All of our devices are supplied SIM-free and unlocked, and will work on any network in the UK or overseas.