1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1. Who we are. We are Accoil Recycling Limited operating as Mobile Jungle, a company registered in England and Wales. Our company registration number is 08913643 and our registered office is at Unit 4, Romeo Business Centre Purfleet Industrial Park, London Road, South Ockendon, England, RM15 4YD. Our registered VAT number is 183856664.
2.2. How to contact us. You can contact us by telephoning our customer service team at +44 (0) 333 344 4585 or firstname.lastname@example.org or by writing to us at Unit 4, Romeo Business Centre Purfleet Industrial Park, London Road, South Ockendon, England, RM15 4YD.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes all email correspondence.
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or any other unforeseen issue.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images and the condition of each device, whilst categorized and described clearly by grade, will vary for each individual device. Please refer to our Customer Commitment Charter for more information.
4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
If you wish to make a change to the product you have ordered please contact us at email@example.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.1. Delivery costs. Any costs of delivery will be as displayed to you on our website.
6.2. When we will provide the products. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4.If no one is available at your address to take delivery the products cannot be posted through your letterbox as we need a signature to verify delivery, our carrier partner will leave you a note informing you of how to rearrange delivery or how to collect in person from your local depot.
6.5. If you do not re-arrange delivery or collect the products from the local depot as arranged or if, after a failed delivery to you do not re-arrange delivery then our carrier partner will contact you to agree how to proceed before the parcel is returned to us.
6.6. When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from your local depot.
6.7. When you own goods. You own a product once we have received payment in full.
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see Clause 11;
7.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.2;
7.1.3. If you have just changed your mind about the product, see Clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions. Please see our Customer Commitment Charter for more information.
7.1.4. In all other cases (if we are not at fault and you are not exercising your right to change your mind), see Clause 7.5
7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Clauses 7.2.1 to Clause 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
7.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to;
7.2.2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
7.2.4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
7.2.5. you have a legal right to end the contract because of something we have done wrong.
7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a full refund on the price you paid for the item. Any returns are subject to our Customer Commitment Charter.
7.4. How long do you have to change your mind? You have 14 days after the day you (or someone you nominate) receives the goods.
7.5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
8.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
8.1.1. Phone or email. Call customer services on at +44 (0) 333 344 4585 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1.2. By post. Print off the form return label and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
8.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Mobile Jungle, Unit 4, Romeo Business Centre Purfleet Industrial Park, London Road, South Ockendon, England, RM15 4YD. Please call customer services on at +44 (0) 333 344 4585 or email us at email@example.com if you have any question on this process. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3. When we will pay the costs of return. We will pay the costs of return:
8.3.1. if the products are faulty or misdescribed; or
8.3.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
8.3.3. in all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
8.4. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5. When we may make deduction from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
8.5.1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the returned goods, as outlined in our Customer Commitment Charter.
8.5.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
8.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
8.6.1. Your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see Clause 8.2.
8.6.2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
9.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
9.1.1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
9.1.2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
9.1.3. you do not, within a reasonable time, allow us access to your premises to supply the services.
9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 333 344 4585 or write to us at firstname.lastname@example.org
11.1. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days from the day you take ownership of the product: if your goods are faulty, unsatisfactory quality, unfit for purpose or not as described, then you are entitled to a refund.
b) Outside of 30 days right to reject: You must allow us one opportunity to repair or replace the product. If your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Over 6 months: If a fault develops after the first six months, we will require proof that the product was faulty at the time you took ownership of it and once provided we shall endeavour to find a solution
11.2. Free of Charge Repair Policy. Notwithstanding the above, we agree that we may (in our absolute sole discretion) repair or replace (free of charge) any device or product that we sell to you if it is found to be faulty or defective within 12 months of purchase, subject to the terms of our Customer Commitment Charter.
11.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us. We will pay the costs of postage, Please call customer services on +44 (0) 333 344 4585 or email us at email@example.com for a return label or to arrange collection. All returns are subject to our Customer Commitment Charter.
11.4. No insurance. For the avoidance of doubt, the Free of Charge Device Repair Policy offered pursuant to clause 11.2 is an undertaking to provide specific services at our absolute discretion and not a contract of insurance, a guarantee or a warranty of any description.
12.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4. When you must pay and how you must pay. We accept payment with all major credit and debit cards, PayPal and PayPal Credit and Klarna. If you are using Klarna to pay, we are not responsible for any issues with the credit arrangement or any aspect of your contract with Klarna. Unfortunately we do not currently accept American Express (AMEX). You must pay for the products before we dispatch them.
12.5. Klarna. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
13.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2. We are not liable for business losses. We only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 14.
14.1. Nothing in these terms shall limit or exclude our liability for:
14.1.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
14.1.2. fraud or fraudulent misrepresentation;
14.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
14.1.4. defective products under the Consumer Protection Act 1987; or
14.1.5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
14.2. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
14.3. Subject to Clause 14.1:
14.3.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
14.3.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sum paid by you for products under such contract.
15.1. How we will use your personal information. We will use the personal information you provide to us:
15.1.1. to supply the products to you;
15.1.2. to process your payment for the products; and
15.1.3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
15.2. We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
15.3. We will only give your personal information to other third parties where the law either requires or allows us to do so.
16.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts up to six years after receipt of the products If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish up to five years after receipt of the products. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English up to six years after receipt of the products